EDMS - Associate Director, Business and Sales Operations

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Date: 08-Feb-2019

Location: Singapore, Singapore



Based in NCS, the Associate Director, Business and Sales Operations will be strategizing, planning and managing various projects RFQ/BQ preparation and tender clarifications support. The incumbent will work closely with internal teams on automation development to reduce manual interventions, credit management on outstanding project payments and setting up of individual Project Billing Governance design, process and implementation framework. He/she will be involved in strategic planning and operations support, debt review, business improvement, management reporting and process automation.




  • Managing various projects RFQ/BQ Quotation preparation and tender clarifications support
  • Setting up of individual Project Procurement design, process and implementation framework
  • Order review and management
  • Working closely with internal teams on relevant Portal Developers on Quotation system and Service Request systems
  • Project accruals management
  • Managing Annual Project Customer Satisfaction Surveys and Service Improvement Plans
  • Managing individual Project Portal Administrations and token management
  • Liaising with internal and external customers on project quotations, procurement and issues
  • Monitoring and management outstanding PO and any outstanding billable services
  • Managing ad hoc off site project briefings and event management
  • Involve in Project Exit planning and execution
  • Managing chargeable Service Requests
  • Tracking and reporting of project related complaints and compliments
  • Automating of manual processes



Billing Management


  • Working closely with credit management on outstanding project payments
  • Setting up of individual Project Billing Governance design, process and implementation framework
  • Managing various projects RFQ billing scope including working with various portal developer/ rating engine developers on design, build and implementation of Billing reporting depositary and invoicing integration with SAP
  • Managing monthly, quarterly and annual Billing Reports across all projects with customers
  • Project billing dispute management and related escalations
  • Appointment of External Financial Auditors, Project Financial Audits, Management Responses and Preventive Measures
  • Automating of manual processes
  • Project Exit – Billing management
  • Billing information Management



Strategic Planning/Operations Support


  • Arranging for AOP workshops, consolidating AOP plans and operationalising the plan
  • Tracking status and consolidate AOP updates to the NCS/EDMS management
  • Consolidating information for EDMS kick-off upon request
  • Monthly Debt Review with Singtel Credit Management team
  • IPMC Secretariat, worked with Project Office on new templates/processes/systems updates
  • Working closely with various functional groups within Business Unit in consolidating Automation initiatives and any other Planning exercises for Business Unit
  • Managing overall Business Unit Marketing campaigns, newsletters, microsites and training plans



The ideal candidate should possess


  • Degree in Business Administration or equivalent
  • Relevant experience in managing customer service, billing, business planning, analysis and operations
  • Prior experience in budgeting and driving accurate management reporting and analysis for key business decisions.
  • Strategic, independent and critical thinking
  • Strong analytical and numeric abilities
  • Excellent interpersonal and communication skills
  • People management skills 

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