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EDMS - Director, Cloud Delivery

Date: 19-Jun-2019

Location: Singapore, Singapore

Company: Singtel



Reporting to VP Global Delivery, the Cloud Delivery Director will be managing and operating be-spoke and/or productized Singtel cloud services. As a leader, you will drive and lead a team of Operation Managers, Subject Matter Experts and Support teams in both onshore and offshore support centers for IaaS, AWS, AZURE, as well as Day 2 managed services. You will be managing and reporting on operational and financial KPIs, and related Global Delivery key initiatives and/or projects.





  • Meeting KPIs such as SLAs and OLAs of the various product and service offerings under your purview
  • Financial management of the operation teams’ CAPEX and OPEX
  • Optimizing CAPEX and OPEX thru digital transformation initiatives such as DevOps, RPA, Automation and/or other technological initiatives
  • Constantly introducing and driving new initiatives to improve both productivity and operational efficiency of the team to support Cloud business objectives
  • Engaging closely with the key stakeholders – Product and Engineering team
  • Managing incidents, escalations, resolution and communication (internal and external) ensuring timely resolution/bypass and recovery
  • Maintaining existing or acquiring new internationally certified or certification that are applicable to the cloud industry for the cloud platforms managed
  • Advising, developing and managing operation processes both technical and operational to ensure smooth operation of managed cloud platforms
  • Recruiting, mentoring and inspiring the team constantly to achieve productivity and operational efficiency.



The ideal candidate should possess 


  • Bachelor’s degree in computer science or related computing degree with at least 5 years of experience in delivering, operating and supporting infrastructure services,  virtualization and/or public clouds
  • Solid technical background on Cloud with hands on experience with cloud-based IaaS, PaaS or SaaS operations and services
  • Familiar with the various Cloud technologies such as hypervisors, cloud native tools, continuous integration/continuous delivery, devOps concepts
  • Experience in technical support and operations, project delivery and management
  • Excellent verbal and written communication skills
  • Strong in analytical and possess great problem-solving skills
  • Constantly self-motivated and proactive team player
  • Proven experience in building strong customer and internal/external relationships
  • Proven track record in a delivery and operations environment for various cloud platforms

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