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Infrastructure Service Delivery Manager (Cloud/ ITIL)

Date: 19-Sep-2021

Location: Singapore, Singapore

Company: Singtel Group

The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services (EDMS). This includes day-to-day operation, service level performance and client engagement.

Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. The Service Delivery Manager will act as the single point of contact for our customers.



  • Overseeing the staff & financial for the projects
  • Manage Contractual SLA, requirements and deliverable for exisiting on-prem cloud and commercial cloud projects (Catalyst, ILP, STB, T198) .
  • Manage Project schedule and timeline. Support Project Director during the pre-ops build stage lifecycle.
  • Prepare Pre-Operation process and procedures to enable project goes in managed mode
  • Both Internal and external customers engagement
  • Business growth of the account and looking into delivering excellent Customer Engagement experience
  • Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers
  • Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
  • Third party partners management
  • Managing the financials for the assigned portfolio
  • Providing management and operations report


The ideal candidate should possess

  • Degree in IT or relevant discipline with experience in managing Cloud projects
  • Strong experience in managing budgeting and financial aspect of the project
  • IT Service Management, ITIL Practitioner or ITIL Foundation
  • Project Management
  • Ability to farm, negotiate on commercial opportunity and possess an eye for details
  • Strong people management, profit and loss management, presentation and communication skills