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#EDMS2020 - Infrastructure Service Delivery Manager (Cloud/ ITIL)
Date: 29-Mar-2021
Location: Singapore, Singapore
Company: Singtel Group
The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services (EDMS). This includes day-to-day operation, service level performance and client engagement.
Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. The Service Delivery Manager will act as the single point of contact for our customers.
Responsibilities
- Overseeing the staff & financial for the projects
- Manage Contractual SLA, requirements and deliverable for exisiting on-prem cloud and commercial cloud projects (Catalyst, ILP, STB, T198) .
- Manage Project schedule and timeline. Support Project Director during the pre-ops build stage lifecycle.
- Prepare Pre-Operation process and procedures to enable project goes in managed mode
- Both Internal and external customers engagement
- Business growth of the account and looking into delivering excellent Customer Engagement experience
- Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers
- Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
- Third party partners management
- Managing the financials for the assigned portfolio
- Providing management and operations report
The ideal candidate should possess
- Degree in IT or relevant discipline with experience in managing Cloud projects
- Strong experience in managing budgeting and financial aspect of the project
- IT Service Management, ITIL Practitioner or ITIL Foundation
- Project Management
- Ability to farm, negotiate on commercial opportunity and possess an eye for details
- Strong people management, profit and loss management, presentation and communication skills