Infrastructure Service Delivery Manager (Cloud/ ITIL)

The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services (EDMS). This includes day-to-day operation, service level performance and client engagement.

Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. The Service Delivery Manager will act as the single point of contact for our customers.

Responsibilities

• Overseeing the staff & financial for the projects
• Manage Contractual SLA, requirements and deliverable for exisiting on-prem cloud and commercial cloud projects (Catalyst, ILP, STB, T198) .
• Manage Project schedule and timeline. Support Project Director during the pre-ops build stage lifecycle.
• Prepare Pre-Operation process and procedures to enable project goes in managed mode
• Both Internal and external customers engagement
• Business growth of the account and looking into delivering excellent Customer Engagement experience
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• Third party partners management
• Managing the financials for the assigned portfolio
• Providing management and operations report

The ideal candidate should possess

• Degree in IT or relevant discipline with experience in managing Cloud projects
• Strong experience in managing budgeting and financial aspect of the project
• IT Service Management, ITIL Practitioner or ITIL Foundation
• Project Management
• Ability to farm, negotiate on commercial opportunity and possess an eye for details
• Strong people management, profit and loss management, presentation and communication skills