#EG-SP Desktop Engr / Consultant, EUC & Svc Desk

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
 

As Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following: 

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers.
• Be available to take calls.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Regular updates for follow up actions & problem status.
• Escalation of problems to second level as per work instructions.
• Work to improve processes where applicable.
• Work with Team Lead to feedback and / or improve processes

Ideal candidate should possess the following:

• Diploma or Certification in Information Systems or equivalent discipline
• 1-2 years of relevant experience in similar roles
• Familiar with and troubleshooting the following technologies – Redhat Linux, VMWare, Google Apps, Internet Mail routing protocol- SMTP, DNS, OWA,  and Message Transport / Mail Routing
• Possess initiative and disposition with a strong commitment and orientation towards results and quality standards
• Candidate who has relevant working experience with passion for customer service would be preferred
• Customer service orientated and able to handle request and provide solution
• A good team player and proactive in handling users’ enquiries