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#EG-SP Ops Support Executives - EUC & Svc Desk

Date: 10-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

 

As a EUC Svc Desk Executive, the broad area of your job responsibilities will cover the following:

  • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
  • Perform troubleshooting for client platform related problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.

 

The Ideal candidate should possess the following:

  • Nitec/Higher Nitec / Diploma in an IT-related discipline
  • Excellent technical support skills
  • Good communication and interpersonal skills
  • Good spoken and written English
  • At least 2 year enterprise desktop support experience in Microsoft Windows / Windows XP,10, Microsoft Office Suite, Lotus Notes, Windows 7, 10, Symantec Ghost/ Cloning Tool
  • A good team player with good communication skills