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Engineer, Service Delivery (1 Year Direct-Contract)

Date: 24-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!



  • Product evaluations, upgrades implementations, project tasks for systems/network expansion, support, and monitoring systems 
  • Designs and manages the execution of high quality implementation plans with considerations of factors such as the technical landscape, business drivers and operations, and the schedule requirements of various stakeholders.
  • Performs software patch loading, configuration changes, system and service testing of software/hardware updates, upgrades and roll-out new related products and services.
  • Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware and modules.
  • Liaise and co-ordinate with internal integration teams for integration requirements, implementation and deployment.
  • Responsible for multi-vendor/multi-device/platform implementations with geographically dispersed partners, Vendors and/or other service providers.
  • Develop and review test cases for the service based on functionality and operational requirement based on the Functional Specification and Scope of work.
  • Participate and prepare Tender Specification, Statement of Work and evaluating vendor proposed solution in the Tender (ie RFI, RFP & Award), if required.
  • Accountable and manage Change Management, Patch management and Configuration management.
  • Ability to lead troubleshooting efforts for complex network environments to identify and eliminate network or system configuration issues.
  • Ability troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes. 
  • Develop, build and maintain automated regression test suites.
  • Support Product team to launch new VAS services.
  • Provide Technical Solution, Impact Analysis, Testing Product, Time plan details.


The Ideal Candidate should have/be:

  • Degree in Engineering majoring in Computer Science, IP networking or Telecommunications/Mobile Communication. Preference for those with certifications in networking (i.e. CCNA/CCNP), SIGTRAN, Network Security, Programming. 
  • Relevant experience in the computer networks or telecommunications industry, especially in the role of service delivery or operations on PCRF, OCS or VAS system.
  • Experience in computer networking, shell scripting and database commands.
  • Knowledge of 3G and 4G telecommunications technologies, protocols and standards. 
  • Ability to communicate and conduct presentation effectively in both verbal and written English.
  • Good interpersonal skills, leadership qualities, critical thinking, problem solving skills and strong teamwork are essential.
  • Entry level candidates with relevant qualifications are welcomed to apply. 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.