Senior Engineering Officer

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

Job responsibilities:

1. To perform order management of Fibre based Products such as MetroE, Ethernetlink, ISDN, Giga-wave, Elite and Evolve. To ensure the orders are commissioned on CRD (Customer Request Date).
2. To track and follow up with contractors on daily basis to ensure the milestones in the implementation such Site Survey, Underground (UG) cables, In Building (IB) cables and Patching are achieved before the delivery of fibre service.
3. To follow up and liaise with the relevant upstream, downstream departments within Singtel and contractors to resolve day to day operational issues arising from the delivery of the fibre service.
4. To escalate and flag out orders where the progress is not meeting the milestones by CRD-3.  Ensure CRD amendment is sent to the system accordingly to the guideline to be approved by Director. Any orders with 1 time CRD amended must be delivered within the new CRD. 

5. To ensure contractor closes Site Survey task, Patching & in-building task, CPE task (e.g. ONT with add on services and MUX installation) in WFM and Pegasus upon job done within 2 hours.
6. To assist Manager on compiling weekly and monthly statistical report.
7. To constantly review the process and make recommendations for improvement.
8. To report any non-compliance of SOP by the contractors.
9. To ensure contractors follow safety procedure in accordance to the work health and safety act (WHSA) and to use appropriate safety equipment so as to complete their assigned job efficiently and safely.
10. To carry out investigations for internal Singtel escalations or external Singtel customers, other ministries escalation such as IMDA etc.
11. Responsible for meeting the Key Performance Indicator targets for the delivery of fibre services.
12. Responsible to the Implementation and Restoration of circuit installation and maintenance of our products and services on Corporate Customer sites
13. Conduct Site Surveys and brief Corporate Customers on service delivery needs and requirement in customer sites.
14. Meeting Corporate customer on issues relating to disputes on SLA claims and circuit implementation queries.
15. Ensuring that circuit delivery are on time and circuit restorations met the the SLA requirements according to our product guidelines.
16. Access information and input data required in the daily support systems such as Pegasus, SMOD and WFM.
17. May need to perform standby duties after office hours to support 24 x 7 Hrs maintenance services to the customers.
18. To perform claim verification for the contractor’s under your zone.
19. Working with the Operations Manager to meet set KPIs.

20. Assess and report on the Technicians annual performance.
21. Any other duties assigned by Manager in-charge.

Pre-requisites:

1. Minimum Diploma in Telecommunications.
2. Have experience in Project Management.
3. Proficient in MS Office Applications such as MS Words, Excel, Power Point.
4. Able to work independently under tight schedule.
5. Analytical and negotiation skills

Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).