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Back Office Executive (Contract Validation)

Date: 19-Feb-2021

Location: Malaysia, Malaysia

Company: Singtel Group







Back Office Executive (Contract Validation)

Report to:

Team Leader



Sub ordinate:





  • To validate the billing system pricing and supplier rate against the contract rates to ensure data integrity.
  • To perform complex pricing analysis to identify errors, discrepancies and opportunities for savings including contract rate violations and optimisations.
  • To manage documentation and resolution of pricing discrepancies to assure corrections are made with vendors and credits are received in a timely manner and properly reconciled.
  • To present escalation issues, status reports and findings internally and externally
  • To understand, recommend and participate in continual service improvement to relevant business process to increase operational efficiency.
  • To maintain and update changes to relevant process documents and work instructions.
  • To perform any other ad hoc duties as assigned by the superior.



Not applicable



Minimum Qualification

Diploma / Degree in relevant discipline Preferably with 2 years of relevant working experience


Experience and Skill Requirements

  • Good financial acumen and global customer interfacing
  • Computer literate
  • Strong problem solving and analytical skills
  • Excellent written & verbal communication skills in English.
  • Strong team-player with ability to build rapport and collaborative working relationships with all levels.
  • Analytical and have any eye for details.
  • Keen to learn and has a scene of urgency.
  • Able to adapt to change quickly and work within a changing environment
  • Proficient in Microsoft software such as Excel and Access
  • Have a basic understanding of technology pricing, contracts and tariffs.
  • The ability to work independently, while maintaining strict deadlines
  • Requires understanding of telecommunications industry including terminology
  • Experience in handing voluminous accounts would be an advantage.
  • Ability to adapt and Working hours: Mon to Thurs: 6:30am to 4:00pm; Fri: 6:30am to 3:30pm