Executive, Digital Content & Process Management

Apply now »

Date: 24 Nov 2025

Location: Melaka, Malaysia

Company: Singtel Group

 

Be a part of something BIG!
As a Executive, Digital Content & Process Management, you are responsible to ensure smooth configuration, publishing, and operational excellence across Singtel’s consumer digital platforms – including Singtel.com, My Singtel App, GOMO, Hi App, and key enablers such as Payments, Identity and Notifications.

 

Make an Impact by:

  • Configure and update digital content, campaigns, and offers using Content Management Systems (CMS) across Singtel digital platforms
  • Execute time-critical web and app content changes (e.g., banners, product cards, buyflow journeys) according to business and marketing schedules
  • Ensure consistency, accuracy, and compliance with brand, UX, and regulatory standards across all configurations
  • Perform quality checks (sanity testing) on configurations before and after deployment to ensure error-free customer experience
  • Document configuration steps and maintain versioning/records for audit and traceability
  • Operations Support & Incident Handling
  • Provide operational support for live configurations, including timely execution of urgent change requests
  • Assist in triaging and resolving content/configuration-related incidents in collaboration with Singapore onshore teams, Production Support, and IT
  • Contribute to continuous improvement initiatives, streamlining configuration processes and identifying automation opportunities
     

 

Skills for Success: 

  • Degree graduate in IT, Digital Media or Communications
  • Minimum 2 years working experience in web configuration
  • Fresh graduates with strong interest in digital/web operations are encouraged to appl
  • Strong attention to detail with ability to execute tasks with precision and accurac
  • Good understanding of digital content lifecycle, SEO principles, and publishing processes
  • Comfortable working in a fast-paced 24/7 digital environment with cross-functional stakeholder
  • Willingness to work occasional weekend morning or midnight shifts 

 

Your Career Growth Starts Here. Apply Now!