Fraud Specialist

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

Make an Impact by:

• Perform analysis on customer profile, service applications and usages to identify suspicious transactions and high-risk calls patterns.
• Analyse data to identify patterns that indicate potential fraudulent activity.
• Contact customers for authentication and highlighting of charges, etc.
• Provide accurate product information to customers during verification.
• Liaise with internal departments on customer's requests and/or disputes.
• Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if required.
• Conduct interviews for fraud investigation purposes.
• Responsible for suspending and resuming services
• Generate letters and Interim Bills.
• Attend to queries from internal staff
• Liaise with external units and roaming partners.
• Perform Basis administrative work and follow up on ad-hoc system extractions
• Prepare Internal Memorandum.
• Prepare PowerPoint slides for presentation on fraud cases.
• Prepare daily / monthly routine statistics/reporting

Skills for Success: 

• O Level / Diploma Holder
• At least 1-2 years of working experience
• Proficient in Microsoft Excel (VLOOKUP, formulas) and Word
• Good written and verbal communication skills
• Good team player and be able to work independently.
• Comfortable over the phone and facing customers
• Able to work on weekend and Public Holiday on scheduled roster
• This is a 1 year direct contract position.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.