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Fraud Specialist

Date: 12-Jun-2019

Location: Singapore, Singapore

Company: Singtel

Job Descriptions

  • Provide External Fraud Reporting QoQ and YoY and analyse Fraud profiling.
  • Report fraud trends with or without involvement of internal staff or partners.
  • Identify and control fraud in terms of subscriptions fraud (unauthorized use of subscription), network fraud (unauthorized use of network services), and collection fraud (zero payment billed services).
  • Perform major scope of Fraud management - Fraud Detection, Evaluation, Investigation and Fraud analysis (base on usage, payment patterns and customer profiling etc).
  • Review and monitor human intervention in dunning process through reporting (instalment arrangement, suspend chase, dispute and unset blacklist) for better credit management so as to improve collection and reduce bad debts.
  • Review and enhance fraud and consumer work processes with automation or semi-automation for smooth business operation continuity.
  • Responsible for consumer dunning statistics and forecast.
  • Handle and manage difficult customers on escalated complaint cases.
  • Handle and manage queries, requests or complaints from other business units.
  • Perform system testing.
  • Supervise and manage onshore / offshore team members.
  • Review fraud and credit control strategies, plans, policies and prioritize actions.
  • Develop and implement policies to mitigate fraud and bad debt.
  • Work with other business units and vendors on process gaps, system issues ad new initiatives on credit and fraud policies.


Job Requirements

  • Degree/Diploma BSc in Accountancy or related studies with at least 3 years’ related experience is preferred.
  • Good PC skills especially in Excel formulas and Macro excel
  • Knowledge of fraud/credit/debt management techniques is preferred.
  • Good analytical and problem solving skills.
  • Able to work under pressure and tight deadline.
  • Good team player and be able to work independently.
  • Telco Products & Services Knowledge is preferred.