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Fraud Specialist

Date: 18-Nov-2020

Location: Singapore, Singapore

Company: Singtel

Jobscope 

  • Perform analysis on customer profile and usages to identify suspicious transactions and high-risk calls patterns.
  • Call customers for authentication and highlighting charges, etc.
  • Provide accurate product information to customers during verification.
  • Liaise with internal departments on customer's requests and/or disputes.
  • Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
  • Conduct interviews for fraud investigation purposes.
  • Suspend or resume services in systems.
  • Generate letters and Interim Bills.
  • Attend to queries from internal staff
  • Liaise with external units and roaming partners.
  • Perform Basis administrative work and follow up on ad-hoc system extractions
  • Prepare Internal Memorandum.
  • Prepare PowerPoint slides for presentation on fraud cases.
  • Prepare monthly / quarterly analytical and statistical reporting to Management
  • Leading ad-hoc projects and ensure task completion by given timeline.
  • Attend to team member’s queries

 

The Ideal Candidate should possess the following: 

  • Diploma in Business Management, Accoutancy 
  • At least 1-2 years of working experience
  • Proficient in Microsoft Excel and Word
  • Effective communication skills
  • Comfortable over the phone and facing customers
  • Able to work on weekend and Public Holiday on scheduled roster