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Fraud Specialist

Date: 09-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Responsibilities:

 

  • Perform analysis on customer profile and usages to identify suspicious transactions and unusual calls patterns.
  • Call customers for authentication
  • Liaise with internal departments on customer's requests and/or disputes.
  • Conduct interviews for fraud investigation purposes.
  • Suspend or resume services in systems.
  • Generate letters and Interim Bills.
  • Attend to queries from internal staff
  • Perform Basis administrative work and follow up on ad-hoc work and system extractions
  • May be deployed to do other work upon request.
  • Prepare Internal Memorandum.
  • Prepare daily / monthly routine statistics

 

Requirements:

 

  • O Level / Diploma Holder
  • At least 1-2 years of working experience
  • Proficient in Microsoft Excel and Word
  • Effective communication skills
  • Comfortable over the phone fronting customers
  • Able to work on weekend (only if required)

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.