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Fraud Specialist

Date: 06-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Responsibilities:

 

  • Perform analysis on customer profile and usages to identify suspicious transactions and high-risk calls patterns.
  • Call customers for authentication and highlighting charges, etc.
  • Provide accurate product information to customers during verification.
  • Liaise with internal departments on customer's requests and/or disputes.
  • Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
  • Conduct interviews for fraud investigation purposes.
  • Suspend or resume services in systems.
  • Generate letters and Interim Bills.
  • Attend to queries from internal staff.
  • Liaise with external units and roaming partners.
  • Perform Basis administrative work and follow up on ad-hoc system extractions
  • Prepare Internal Memorandum.
  • Prepare PowerPoint slides for presentation on fraud cases.
  • Prepare daily / monthly routine statistics/reporting.

 

Requirements:

 

  • O Level / Diploma Holder
  • At least 1-2 years of working experience
  • Proficient in MS skills (Excel, Words, PowerPoint) especially in Excel formulas.
  • Good written and verbal communication skills
  • Good team player and be able to work independently.
  • Comfortable over the phone and facing customers
  • Able to work on weekend and Public Holiday on scheduled roster

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.