Fulfilment Manager

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

• Deliver OLLC & GIS works orders for customers whilst complying to Singtel’s internal methodologies.
• Manage and follow-thru fallouts from the OLLC & GIS works orders (provide, change, cease).
• Manage issues arising from the OLLC & GIS works orders (provide, change, cease).
• Ensure the key OLLC & GIS milestone dates are met.
• Prepare and submit weekly & monthly reports.
• Execute effective communications with Customers, LSPs and other stakeholders, and manage their expectations.
• Uphold customer experience.
• Meet Team KPIs and targets.

Skills For Success:

• Diploma in any ICT equivalent domain.
• Min 3 years of telco delivery or coordination.
• MS O365 (Excel, Word, Outlook, PowerPoint, SharePoint)
• Network architecture and concepts
• Basic technical network knowledge
• Problem Management
• Supplier Management