IT Operations Manager (Corrective and Preventive Maintenance)

Date: 17 May 2024

Location: Singapore, Singapore

Company: Singtel Group

We are seeking a skilled IT Operations Manager to oversee matters pertaining to Corrective and Preventive Maintenance. The ideal candidate will possess strong leadership abilities, technical expertise, and excellent communication skills to effectively manage a team of IT professionals, ensure the timely resolution of issues, and maintain high client satisfaction.

 

Responsibilities:

  • Lead and motivate a team of IT technicians and engineers responsible for Corrective Maintenance and Preventive Maintenance activities.
  • Provide guidance, mentorship, and performance feedback to team members to ensure optimal performance and skill development.
  • Oversee the troubleshooting and resolution of IT infrastructure issues, including hardware, software, and network problems, ensuring minimal disruption to business operations.
  • Interface with Service Managers on all Ops matters.
  • Helping the Ops Director to oversee a team of Ops Leads/Engineers on system related escalation and matters pertaining to Corrective and Preventive Maintenance. 
  • Rooster rotation and interface with Service Managers on escalation
  • Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
  • Establish and maintain preventive maintenance schedules for IT systems and equipment to minimize downtime and optimize performance.
  • Implement proactive measures to identify and address potential issues before they escalate into significant problems.
  • Regularly assess the effectiveness of preventive maintenance strategies and make adjustments as necessary.
  • Serve as the primary point of contact for client escalations related to IT operations, ensuring timely response and resolution of issues.
  • Communicate effectively with clients to understand their concerns, provide updates on the status of escalations, and manage expectations.
  • Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of IT operations.
  • Identify opportunities for process optimization, automation, and cost reduction to achieve operational excellence.
  • Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
  • Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
  • Involves in Tender financial assessment and Technical compliance with the Presales
  • Stay updated on industry best practices, emerging technologies, and trends to inform decision-making and drive innovation.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience (min 10 years) in IT operations management. Experience focus on corrective and preventive maintenance is a plus.
  • Strong leadership skills with the ability to effectively manage and inspire a diverse team of IT professionals.
  • In-depth knowledge of IT infrastructure, including hardware, software, networks, and security principles.
  • Experience in incident management, problem resolution, and client relationship management.
  • Excellent communication skills, both verbal and written, with the ability to interact confidently with clients and stakeholders at all levels.
  • Analytical mindset with a focus on data-driven decision-making and continuous improvement.
  • Relevant certifications (e.g., ITIL, PMP) are a plus.