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Infra Engr, Infra Arch & Svc Mgt

Date: 14-May-2022

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit

As Infra Engr, Infra Arch & Svc Mgt, the broad area of your job responsibilities will cover the following: 

  • Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
  • Liaise with customer on implementation timeline and requirement;
  • Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
  • Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform timely escalation if required
  • Install, configure and test the monitoring tools;
  • Perform level 2 and 3 technical support for products
  • Troubleshoot and provide product support to both Managed Services and System Implementation customers
  • Perform acceptance test and conduct product training;
  • Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Define operation procedures for day to day operations of management tools.


Ideal candidate should possess the following:

  • Degree / Diploma or Certification in Information Systems or equivalent discipline
  • 4 - 6 years of relevant experience in similar roles in enterprise monitoring would be preferred
  • Work with and/or lead a team of engineers/consultants to deliver our contractual obligations in the projects
  • Certification in CA UIM, CA Spectrum or other monitoring tools
  • Pick up domain knowledge and competency in the relevant key software products used in the projects, and scripting/coding for automation
  • Ensure that deliverables are achieved on time and of good quality
  • Provide support on issues and deployment or maintenance exercises (during and/or after office hours)
  • Work with junior team members on project assessment, planning and implementation