Infra Engr, Infra Arch & Svc Mgt

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
 

As Infra Engr, Infra Arch & Svc Mgt, the broad area of your job responsibilities will cover the following: 

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Liaise with customer on implementation timeline and requirement;
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform timely escalation if required
• Install, configure and test the monitoring tools;
• Perform level 2 and 3 technical support for products
• Troubleshoot and provide product support to both Managed Services and System Implementation customers
• Perform acceptance test and conduct product training;
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Define operation procedures for day to day operations of management tools.

Ideal candidate should possess the following:

• Degree / Diploma or Certification in Information Systems or equivalent discipline
• 4 - 6 years of relevant experience in similar roles in enterprise monitoring would be preferred
• Work with and/or lead a team of engineers/consultants to deliver our contractual obligations in the projects
• Certification in CA UIM, CA Spectrum or other monitoring tools
• Pick up domain knowledge and competency in the relevant key software products used in the projects, and scripting/coding for automation
• Ensure that deliverables are achieved on time and of good quality
• Provide support on issues and deployment or maintenance exercises (during and/or after office hours)
• Work with junior team members on project assessment, planning and implementation