Infra Engr, Infra Hybrid IT

PRIMARY PURPOSE:

• Mainly For Windows Support.
• Provide Data Centre (DC) operations such as DC environment support and DC facility management services.
• Provide first level support for incident resolution.
• Escalate incident and assign service request as appropriate.
• Provide progressive update of incident status to the requestor.
• Monitor and track the status of outstanding incidents against service levels.

RESPONSIBILITIES:

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration. 
• Manage systems changes through established change request process & provide status reports to the relevant parties. 
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. 
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng. 
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams

REQUIREMENTS:

• Educational Qualification: Diploma / Degree or equivilent certification
• 1 - 3 years of experience in Windows server 2019