Windows Engineer

PRIMARY PURPOSE:

To provide Maintenance and Operation Support for Data Center Common Infra Structure

RESPONSIBILITIES:

• Assess & implement SR/CR within the stipulated SLA
• Provide supporting documentation, reports, and other information to management
• Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
• Assist in problem/incident resolution and determination
• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyze, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
• 24x7 Standby Support required 
• Expected to work during off-peak hours on scheduled system activities

REQUIREMENTS:

• Diploma / Degree in Information Technology, Computer Science or equivalent
• More than 7 years of hands-on experience in Windows Server 2019
• Hands-on experience in System Center Operation Manager 2012, Red Hat Linux, System Centre Configuration Management (SCCM)