Infra Engr, Infra Hybrid IT

Responsibilities:

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration. 
• Manage systems changes through established change request process & provide status reports to the relevant parties. 
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. 
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng. 
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams

Requirements:

• 3 - 5 years of experience in AWS EC2 / Lambda / Storage Gateway / S3 / Glacier / EBS
• 3 - 5 years of experience in Azure VMs / Functions / Blob / Batch / Backup, Wintel, SUN - Solaris, Red Hat Linux, Microsoft Exchange, CyberArk PAM, Azure Active Directory