Infra Engr, Infra Hybrid IT

Responsibilities:

• Assess & implement SR/CR within the stipulated SLA
• Provide supporting documentation, reports, and other information to management
• Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
• Assist in problem/incident resolution and determination
• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
• 24x7 Standby Support required 
• Expected to work during off-peak hours on scheduled system activities

Requirements

• At least 2 Years of experience in operations comprising of server management, virtualization and patch management 
• Specialization in Wintel operation system platforms
• Knowledge and experience in patch management tools such as Bigfix and Intune. 
• Knowledge and experience in Windows Server OS administration such as Active Directory, DNS, Databases (Oracle, MySQL, MS SQL), security configuration and patching, and Backup/Restore
• Knowledge and experience in Hypervisor, MS Windows technologies, AD, clustering, remote tools, Patch Management tools (Bigfix / Intune)
• Understanding of orchestration and automation methodologies pertaining to the specific needs of service provider environments.
• High level understanding of various complementing technologies including Security / Fault / Monitoring / Patch management / Networking / ITIL / Business Continuity Planning / Database.