Technical Application Support

Date: 18 Feb 2024

Location: Singapore, Singapore

Company: Singtel Group

Responsibilities:

  • L1 supporting on 24/7 shift for Technical application support team to manage the applications
  • Working hours (12 hrs shift (7.30am-7.30pm or 7.30pm to 7.30am) - 2 days work, 2 days off on a rotation basis).
  • Perform health check and shakedown support based on the work instructions
  • Perform application deployment using the tool as per the work instructions
  • Monitor alerts and take necessary actions as per the document
  • Collaborate with technical support team members to properly manage the applications and escalate when appropriate
  • Run monitoring reports or statistical reports for usage, performance or availability.
  • Document the solutions or work instructions for knowledge base
  • Meet SLA like response and resolution times for alert monitoring, deployment, shakedown, etc by partnering with L2 support team
  • Attend to the tasks given by L2 support team through phone, chat and email communication
  • Training will be provided

 

Requirements:

  • 1-4 years of relevant experience in IT L1 technical support
  • Passion to learn and to be part of a hardworking and winning team
  • Willing to work in a 24*7 environment
  • Ability to multitask in a fast paced environment
  • Excellent ability to learn and articulate software-related and technical concepts
  • Strong attention to detail when communicating with L2 support team