Infra Engr, Infra Hybrid IT

RESPONSIBILITIES
Business Development

• Evaluates internal & external business environment to develop long-term strategy for the unit/organization 
• Advice on the selection, design and justification, implementation & operation of technology, information security controls and security management techniques adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution

Project Delivery

• Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment 
• Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration 
• Manage systems changes through established change request process & provide status reports to the relevant parties 
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties 
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures 
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability 
• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties 
• Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business 
• Ensure the management of ICT systems adhere to established ISO20000 & ISO27001 processes / procedures and ITIL best practices / ITSM and methodologies (e.g. change management, release management, incident management, problem management, configuration management) 
• Manage budget, resources and schedule for system implementation / operation activities; ensure deliverables meet client requirements and quality standards 
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Customer /Team Management

• Provide systems related technical advice to customers or project team. Lead and assist in the development of bids and proposals 
• Manage support resources to prioritize task allocation and schedule resource to ensure that services are not impacted
• Liaison with other associated project teams to ensure that the service is monitored, secured and operating at its optimal level.

REQUIREMENTS:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• 7 - 10 years of experience in Microsoft Windows, Vmware, BMC Remedy ITSM,