Infra Engr, Infra Hybrid IT

RESPONSIBILITIES:

• Knowledge of Linux/Unix server, Solaris server, M365, Azure AD, CyberArk PAM and Zscaler will be advantage
• Possess good analytical and troubleshooting skills in technical fault isolation and rectification.
• Self-driven and goal-oriented, besides possessing the ability to work in a team setting.
• Candidate shall also be able to work independently and communicate effectively with internal and external customers, peers, and project managers.
• Good communication, interpersonal and analytical skills are essential.
• Well-organized, able to work on multiple projects simultaneously on tight timelines Operations and facility management of Systems / Infrastructure according to established procedures and service levels
• Manage systems changes through established change request process and provide status reports to the relevant parties. 
• Respond promptly to incident, investigate and provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 
• Conduct root cause analysis and implement proactive measures. Monitor effectiveness of implemented measures 
• Monitor and measure the performance and availability of systems proactively; implement corrective actions identified to improve performance & availability. 
• Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Plan and implement service continuity measures, i.e., backup/restore procedures and disaster recovery plan, to ensure continuous operation of the business. 
• Provide systems related technical advice to customers or project team.
• Provide on-job-training and guidance for junior engineers

REQUIREMENTS:

• Minimum 5- 7 years of experience in supporting Windows OS server (2016, 2019, 2022)
• Good working knowledge of AWS EC2 / Lambda / Storage Gateway / S3 / Glacier / EBS
• Knowledge of Azure VMs / Functions / Blob / Batch / Backup
• Possess Degree or higher qualification