#EDMS2020 Infrastructure Engineer, Systems

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

As a Infrastructure Engineer, Systems, the broad area of your job responsibilities will cover the following:

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration
• Manage systems changes through established change request process & provide status reports to the relevant parties
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability
• Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business
• Provide systems related technical advice to customers or project team
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams

Ideal candidate should possess the following:

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 – 5 years of relevant experience in server administration
• Good analytical and problem-solving skills
• Possess initiative with positive working attitudes and customer services oriented
• Good experience in Active Directory, DHCP, DNS, Group Policy
• Preferably experience in Commvault/Symantec Backup Products / Trendmicro /Symantec Anti-virus products
• Certified in Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent
• Knowledge with EMC storage and application tiers, IIS, Databases