Infrastructure Engineer, Xperience Works

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a M365 Engineer, you will be required to support, manage, and enhance our customers’ Microsoft 365 environments. Ideally, the candidate has strong technical expertise across the Microsoft cloud ecosystem, excellent problem-solving skills, and the ability to collaborate effectively with both technical teams and end users.

What will you do?

• Support Microsoft 365 solutions, including planning, integration, deployment, upgrades, and patching activities.
• Serve as a Subject Matter Expert (SME) for M365 technologies, providing advanced troubleshooting and administrative support for service requests, change requests, and incident/problem management.
• Support and manage core M365 platforms such as Entra ID, Exchange Online, Microsoft 365 Apps for Enterprise, Teams, SharePoint Online, and related services.
• Monitor, manage, and optimise system performance, availability, and overall health of M365 environments.
• Conduct technical assessments, health checks, and gap analyses, and deliver best-practice recommendations, such as security hardening and automation opportunities, and drive continuous improvement.
• Collaborate with cross-functional teams, including security, network, and server engineers, as well as external vendors, to support upgrades, maintenance, and integration work.
• Develop and maintain detailed technical documentation, configuration guides, and operational procedures.
• Participate in disaster recovery planning and support customers during DR testing exercises.

The ideal candidate should possess:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• 3–5 years of experience administering, supporting, and maintaining Microsoft 365 environments.
• Hands-on experience managing key M365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and Microsoft 365 Apps for Enterprise.
• Experience handling service requests, change requests, and incident/problem management under ITIL processes.
• Experience working in hybrid AD environments (On-prem AD + Entra ID) and related cloud services.
• Ability to troubleshoot complex technical issues and drive efficient resolutions.
• Strong communication, documentation, and collaboration skills
• Due to project sensitivity, only Singapore Citizen will be considered

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.