Innovation Centre Manager

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

As the Innovation Centre Manager, you will play a key role in shaping Singtel's FutureNow Innovation Centre (FIC), our flagship innovation showcase and strategic customer engagement platform.

You will bring enterprise technologies and real-world use cases to life through compelling storytelling, interactive showcases and personalised executive experiences. Working closely with the Centre Director, Product, Sales, Solution Architects and technology partners, you will lead content development, showcase refreshes and customer engagement programmes.

You will also play a central role in the design and development of the new FutureNow Innovation Centre at Singtel's Comcentre office, translating the Centre's vision into engaging customer journeys and innovative experiences while ensuring successful delivery and operational readiness.

How You will Make An Impact:

Innovation Ideation, Content & Showcase Development

• Co-create industry- and customer-specific solution stories with Product, Sales, Pre-Sales/Solution Architects and ecosystem partners, translating complex technologies into clear business outcomes
• Develop and maintain a roadmap of innovative showcases and demonstrations covering connectivity, 5G/6G, AI, edge computing, cybersecurity, IoT and other Enterprise growth areas.
• Lead content development with internal stakeholders, creative agencies and technology partners to deliver engaging and relevant customer experiences.
• Ensure technical accuracy, brand consistency and compelling value propositions across showcases and executive presentations.

• Manage content approvals, version control, refreshes and ongoing improvements to keep demonstrations relevant and up to date.

Executive Engagement & Customer Experience

• Position FIC as a strategic platform for executive conversations, innovation discussions and customer engagement.
• Design personalised customer journeys for C-suite executives, strategic accounts, leadership visits and industry delegations.
• Develop executive-ready agendas, showcase scripts, presentations and briefing materials.
• Host and facilitate customer visits, including presentations and demonstrations at the Centre's demo bays.
• Capture customer insights, feedback and potential business opportunities and coordinate follow-up actions with Account Managers and relevant stakeholders.
• Track customer engagement outcomes, satisfaction and potential pipeline opportunities.

FutureNow Innovation Centre Operations

• Manage day-to-day Centre operations, including visit scheduling, visitor management, hosting arrangements, hospitality and vendor coordination.
• Maintain operational procedures, demonstration readiness, security protocols and incident escalation processes.
• Work with Facilities and Technical teams to ensure AV/IT systems, showcases and demonstrations are operational and ready for customer visits.
• Monitor operating expenses, support procurement and ensure compliance with approved budgets and governance requirements.
• Maintain high standards of customer experience, professionalism and operational excellence.

New FutureNow Innovation Centre Design & Development

• Partner the Centre Director in developing the experience design and customer journey for the new FutureNow Innovation Centre at Comcentre.
• Lead assigned design and development workstreams covering spatial storytelling, interactive showcases, customer journeys and technology-enabled experiences.
• Collaborate with Facilities, designers, architects, AV/IT teams, Product, Client Solutions & Transformation (CST) and technology partners to bring approved concepts to life.
• Develop showcase specifications, creative briefs, storyboards, prototypes and acceptance criteria.
• Coordinate project milestones, budgets, vendors, stakeholder reviews and design approvals.
• Identify project dependencies, risks and issues and escalate them appropriately.
• Support user acceptance testing, showcase commissioning, content migration, training and operational handover.
• Ensure exhibits, demonstrations and operating processes are ready before the Centre's opening.

Partner Ecosystem & Performance Management

• Engage ecosystem partners to develop relevant technology showcases, demonstrations and industry use cases.
• Track customer visits, engagement outcomes, showcase readiness and follow-up actions using CRM and reporting tools.
• Analyse customer feedback and engagement insights to recommend improvements to showcases, customer experiences and go-to-market messaging.
• Maintain accurate reporting and ensure timely follow-through on customer and stakeholder actions.

Skills for Success:

• Bachelor's degree in Marketing, Business, Communications, Digital Media, Experience/Service Design, Technology or a related discipline. Equivalent relevant experience may be considered.
• Approximately 7–10 years of relevant experience in B2B customer experience, experiential or innovation marketing, content and showcase development, executive engagement or complex customer-facing programmes.
• Experience managing multi-stakeholder experience design, content development or physical-digital customer experience projects from concept to launch.
• Strong experience translating complex B2B technologies into compelling customer stories and executive-ready experiences.
• Strong experience design and storytelling skills, including customer journey mapping, creative briefs, storyboarding and demonstration requirements.
• Strong project management capabilities, including stakeholder coordination, budgeting, vendor management and quality testing.
• Excellent communication, presentation and facilitation skills, with confidence engaging senior executives and customers.
• Proficient in project trackers, content repositories, Salesforce and reporting tools.
• Good understanding of enterprise digital transformation, ICT/AI technologies and customer-centric showcase operations.
• Strong stakeholder management skills, with the ability to influence cross-functional teams and external partners.
• Customer-centric, creative and strategic, with a strong focus on hands-on execution.
• Highly organised, detail-oriented and able to manage multiple projects and priorities independently.
• Strong ownership, judgement and problem-solving skills.

Good to Have

• Experience in the design, redevelopment, relocation or commissioning of an innovation centre, executive briefing centre, showroom or similar customer experience space.
• Exposure to enterprise technologies such as cloud, AI, cybersecurity and telecommunications.
• Knowledge of exhibition production, interactive media, AV/IT systems and immersive technologies.
• Experience with prototyping, accessibility and modular showcase design.
• Professional qualifications in project management, experience design or service design.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.