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#Inside Sales Executive

Date: 06-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



This is an inside sales role, responsible to handle inbound calls to our SME Sales Hotline.


Key Job responsbilities:


  • Achieve sales targets.
  • Achieve product line and VASes drivers targets, including Singnet, Mobile, SaaS, etc.
  • Achieve call targets.
  • Ensure every call opportunity is maximized to cross-sell, upsell and winback.
  • Generate/ qualify leads, and build a strong funnel of opportunities to meet sales objectives.
  • Identify and drive qualified opportunities from pre-sales to closure.

Processes and Operations

  • Provide proactive feedback and recommendations to supervisor and Marketing on any possible improvement areas in sales, internal processes and customer experience.
  • Provide updates on sales performance to supervisor on daily and weekly basis.
  • Submit sales orders via in-house systems, such as Spear.
  • Involve in internal follow-through to ensure sales orders are completed till the services are delivered.
  • Comply to our Singtel policies, processes and guidelines.


  • Deliver a consistently high quality of customer experience by possessing customer focus attitude, ability to recommend appropriate solutions and creating value.
  • Provide good customer service and experience over the telephone.
  • Ensure no customer complaints pertaining to poor customer management.


Job requirement:

  • A diploma/degree with at least 2 years of sales experience in Telco/IT industries, with track record in sales.
  • Excellent interpersonal and communications skills.
  • Self-motivated with a strong drive to succeed.
  • High proficiency in MS Word, Excel & Powerpoint.
  • Able to sell the full range of ICT/Telecommunications solutions.



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.