Contact Center Roles(MYFUTUREJOBS Career Fair @ UTeM 2026)

Be a Part of Something BIG!  

Start your journey in a dynamic contact centre environment where every interaction makes an impact. We are hiring for roles in Customer Relations and Real-Time Operations, where you will play a key role in delivering exceptional customer experiences and driving operational performance.

In these roles, you will engage with customers across multiple channels, support real-time operations, and contribute to service excellence. Whether it’s driving sales conversions or ensuring smooth contact centre performance, your work will directly shape customer satisfaction and business success.

We are looking for individuals who are customer-focused, proactive, and thrive in a fast-paced environment, with strong communication and problem-solving skills.

Key Roles: 

1. Real Time Analyst

• Monitor real-time operations and highlight performance gaps for immediate action.
• Manage incident updates, including call queues, system issues, and customer communications.
• Track attendance, adherence, and schedule adjustments in workforce systems.
• Prepare performance analysis and weekly operational reports.
• Skills : Strong analystical and problem-solving skills, attention to detail, proficiency Microsoft Officer, and abiity to work independtly in a fast-paced environment.  

2. Customer Relation Officer (Telesales)

• Handle inbound sales enquiries across calls, chats, and digital platforms while delivering excellent customer service.
• Follow up on customer enquiries, issues, and applications to ensure timely resolution.
• Identify cross-selling and up-selling opportunities to drive sales conversion and meet KPIs.
• Collaborate with team members, contribute to improvements, and escalate issues when required.
• Skills : Strong communication and interpersonal skills. customer-focused minset, and ability to perform in a fast-paced, sales-driven enbirokemr.

Skills for Success: 

• Diploma or Degree in Business or a related field.
• Relevant experience in a contact centre environment (fresh graduates are welcome for Customer Relation roles).
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proactive, detail-oriented, and able to work in a fast-paced, shift-based environment.
• Proficient in Microsoft Office; knowledge of workforce management or reporting tools is an advantage.

Not seeing the perfect fit just yet? No worries—we’d still be delighted to connect with you. Speak with our team and explore how you can grow your career with us.

Take the first step towards your future today!