Lead, Network Operations Engineer

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG! 

We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!.

Apply now, and ignite our digital future together.

Make an Impact by

• To responsible for the team management functions including Budget management, Team management & appraisals, Case escalations, Network Patch management, Incident Management, Change Management, RCA management, Tech-refresh, Leading meetings & presentations on deliverables and updates to respective supervisor and key stakeholders.
• Support & manage Core Infrastructure to deliver desired services/outcomes
• Take accountable for the quality, timely & customer satisfaction of the project/Network operation service delivery objectives
• Ensure the Network Operation and Project service delivery aligned with Singtel ITSM standards.
• Align or enhance ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB
• Support all Cisco Network devices and Checkpoint & Fortigate Firewalls, F5/Foundary/Radware load balancers, DNS, SDN, IPAM, Wireless, Tacacs and VPN
• Support operation activities:
• Service Desk; Event, Incident, Request Fulfilment, Problem, and Access Management
• Performance Monitoring; Change, Release, Deployment, Demand and Workload Implementation
• Identifies necessary network changes, validates proposed changes through testing, develops/submits a detailed work plan
• Monitor ASOC and Infosec emails closely and acknowledge and do assessment, if support needed escalate it to next level.
• Attend all proactive/reactive incident tickets acknowledgement and work on it.
• Mentor team members on technical issues & manage the shift as lead
• Implementing and administrating network devices such as Switches, Routers, Firewalls, LB, Wireless Controllers, and Wireless Access Points.
• Implementing and administrating network routing protocols such as EIGRP, OSPF, BGP & network Security.
• Report network availability, reliability, capacity, or utilization.
• Create and maintain comprehensive documentation for all implemented networks include Diagram and SOP.
• Regular configuration backup of all network devices, Ensure all devices are onboarded into Tacacs
• Work with Hardware vendor closely for the root cause, follow up and replacement of hardware parts promptly.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability
• Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
• Respond promptly to Network incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
• Implement information security principals when creating and designing information systems in order to keep all classified and sensitive information secure
• Responsible for environment maintenance, patches and security updates. Work with security and risk analysis team to maintain up to date environment
• Recommend network security measures, such as firewalls, network security audits, or automated security probes.
• Provide support to VPN users  & old unused firewall clean up.
• Encourages and drives the team through self-development initiatives; mentoring engineers / staff
• Involves in operational concerns for architectural decisions at technical competency level
• Provide project support for BAU projects & enhancement Network
• Participate in network technology upgrade or expansion projects and testing as well.

Skills for Success 

• Degree in computer science/ Information Technology, Network Industry certification (e.g CCIE,CCNP) and Professional Security certification is highly desirable.
• 10  years of experience on Corporate Network & Security.
• 10  years of experience managing a team on  Delivery and Operations.
• Experience and knowledge in area of Network, Firewalls, IPS, Load balancers, Authentication Systems and IPAM.
• Knowledge of LAN, WAN and Data Centre network & Security industry standards relevant to data communications / networking and computing.
• Knowledge of Software Defined Networking (SDN) on Cisco ACI will be advantageous.
• Knowledge on Security best practices and experience in Network  Operations.
• Ability to work with complex or large sized network infrastructure development/ operations/Migration projects.
• Experience in dealing with vendors on technology and services
• Big picture thinking - the ability to see how parts interact with the whole
• Good knowledge of IT governance and operations
• Ability to influence an outcome without creating conflict
• Customer service orientation
• Excel in People management skills and Team management.
• Able to articulate well and presentation skills with Stakeholders and Top management.

Rewards that Go Beyond  

• Flexi work arrangements  
• Full suite of health and wellness benefits   

• Ongoing training and development programs   
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now! 

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.

Apply now and start your empowering career!