Lead Architect CIAM

Optus is a leading Telecommunications company that is known for delivering innovative solutions to its customers, disrupting the industry, and becoming a technology company with a diverse offering of products and services. With a strong commitment to excellence and a customer-centric approach, we’re committed to pushing the boundaries of artificial intelligence and digital channels to accelerate our strategy.

This role will serve as the end-to-end architect for Optus’ multi-year CIAM transformation, ensuring secure, seamless and compliant digital identity experiences for millions of customers.

• The Senior Architect CIAM will lead architecture and design decisions across customer identity verification, digital identity, authentication, and authorisation.
• They will ensure all solutions align with the strategic CIAM roadmap, uplift Optus’ identity security posture, meet regulatory obligations, and deliver improved customer outcomes.
• The position will embed deeply with CIAM product and platform teams, safeguard Optus’ architectural IP, and drive standardisation across all channels.
• Evaluate existing and new solutions as part of CIAM technology implementation strategy and work out plans to rollout these solutions to support business needs and growth.
• Participate in Customer Identity Management product selection and evaluation activities.

• What You’ll Do
  
  Lead end-to-end solution architecture across all CIAM initiatives, ensuring alignment with the  CIAM strategy, roadmap, and cyber security standards.
• Design and govern identity solutions spanning Digital ID, identity verification services, authentication, and authorisation (including MFA, FIDO2, SCIM, OIDC).
• Define architecture patterns, reusable components, and reference designs to ensure consistency, simplification, and repeatable adoption across delivery teams.
• Partner with product, cyber security, engineering, and platform teams to validate designs, ensure control effectiveness, and embed secure-by-design principles.
• Provide architectural oversight across delivery phases, including discovery, HLSD/DD, assurance reviews, vendor designs, and production readiness.
• Maintain architectural integrity by identifying risks, deviations, design gaps, and advising mitigation options.
• Build and retain CIAM solution IP within Optus, reducing reliance on external providers and ensuring continuity across multi-year workstreams.

What You’ll Bring

• Deep expertise across CIAM domains: digital identity, identity verification, authentication/authorisation, federation, and access control models.
• Strong grasp of identity security controls and standards (FIDO2, OAuth/OIDC, Zero Trust principles, adaptive and contextual access).
• Proven ability to lead large-scale, cross-functional architectural initiatives with enterprise-wide impact.
• Ability to translate business needs and compliance requirements into secure, scalable architectural designs.
• Excellent communication and stakeholder engagement skills at senior levels.
• Strong risk identification, control design, and secure-by-design mindset.
• Solid understanding of architectural best practices with experience implementing large digital platforms.

The Good Stuff...

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
  
  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity