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ERP Manager (SAP)

Date: 15-Jun-2019

Location: Singapore, Singapore

Company: Singtel

The ERP Manager is responsible to provide leadership in multiple project and to ensure best practices and frameworks are employed in the projects

 

Responsibilities

Project Delivery
• Provide leadership in multiple projects.
• Ensure best practices and, frameworks are employed in the projects.
• Prioritize changes based on business needs
• Oversee the implementation of the projects with regard to schedules, budget, manpower and quality
• Monitor and report on project management progress
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
• Oversee budget, manpower and service quality
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

 

Customer/Vendor Management
• Manage contracts and subcontractors
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Knowledge Ascertainment
• Develop in-depth knowledge for at least 3 modules/areas of one ERP product.
• Develop competencies to cover minimum 50% of the product focused competencies.
• Updated with the latest ERP trends and features.
Business Development
• Understand ERP industry trends and challenges.
• Understand customer’s business environment and challenges.
• Build and manage customer relationship at all levels and inter-department working relationships.
• Support ERP solutions & development that will have measurable effect on profit/ operational effectiveness.
• Provide direction and develop business value solutions & proposal for customer, including presentation & proposal writing, conducting proof of concept or business simulation to showcase technical or business feasibility when necessary.

 

Knowledge Ascertainment
• Develop in-depth knowledge for at least 3 modules/areas of one ERP product.
• Develop competencies to cover minimum 50% of the product focused competencies.
• Updated with the latest ERP trends and features.
• Enablement (for focused competencies)
• Deliver enablement sessions to ERP consultants and NCS presales to help articulate ERP service offerings and solutions and comparatively position with competitor’s solutions.
• Develop and continuously improve on the materials available for enablement sessions to ensure quality and relevance.
• Maintain reusable components to facilitate selling and delivery process and ensure consistency in quality of services promised to our customers.
• Contribute to competency enablement throughout the community in NCS on a global basis.
• Develop and manage a group of individuals to be part of the focused competency community. This enhances NCS’ ability to support the growth expectations of the business, and continually build the image and success of the NCS brand.

 

Self/Team/People Management
• Coach, train & mentor team members
• Provide leadership to the project team to ensure that proposals are fully analysed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

 

Requirement

  • Degree in Computer Science or related disciplines
  • Typically > 8 years’ experience with good knowledge of various ERP technology areas.

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