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#EDMS2020 Senior Systems Engineer

Date: 16-Feb-2021

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

As a Senior Systems Engineer, the broad area of your job responsibilities will cover the following: 

  • Perform End User Support – Client Management
  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure deliverables meet service level requirement.  Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
  • Submit progress reports

The ideal candidate should possess:

  • Strong working knowledge of Active Directory Design and Group Policy Administration
  • Candidate with proven track record of managing a large pool of users will be preferred
  • At least 3 years Systems and Endpoint experience in various vendors HPE, IBM, Dell, Cisco, etc
  • Hand-on experience with various OS (Microsoft Windows, AIX, Solaris, Redhat) and virtualised platforms (VMware ESXi, Microsoft Hyper-V, KVM, AIX LPAR, Solaris LDOM and Container)
  • Good knowledge of client tools and utilities, including backup and archival solution.
  • Good knowledge in virtualization and cloud (IaaS) technology
  • Familiar with Software Management, Software Packaging and OS Imaging Tool such as SCCM or equivalent
  • Familiar with scripting using Visual Studio or Powershell or equivalent.
  • End Point User Analytic Tool or equivalent