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Lead Product Designer (Digital Bank)

Date: 04-Feb-2021

Location: Singapore, Singapore

Company: Singtel Group

We are living in exciting times. Technology is reshaping how we live and we want to use it redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one.  We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.


Get to know the Team:
•    We are a brand new Design team, formed to build out our digital bank - a joint venture between Grab and Singtel.
•    As a Lead Product Designer for the digital bank, you will lead some of our highest impact, strategic projects. You’ll be responsible for raising the bar, delivering projects that require complex stakeholder management and coordination across multiple cross-functional teams. You will have the opportunity to help define the overall Digibank design strategy as we progress from application to launch and beyond.
•    We like creative hustlers, people who can think outside the box, motivate and get stuff done even if it seems impossible. We work fast, push the boundaries, try new things and sometimes they don’t work, so we embrace failure and lifelong learning. We are nice, work together well, and believe in the Digibank mission.


Get to know the Role:
•    Understand the full scope of a typical user-centered design process with the ability to think strategically and creatively about the holistic vision for a product experience that solves real customer pain points.
•    Ability to conceptualize and iterate many different creative solutions to bring innovative ideas to a market.
•    Plan and conduct cross functional product strategy workshops to facilitate ideations and creations of UX related artefacts to help product scoping and delivery planning.
•    Ability to build user flow charts, storyboards, wire frames, and related elements that play into the planning phase of an application.
•    Strong focus on usability, interaction design and design system thinking.
•    Strong ability to create polished, production level, world class visual design.
•    Ability to prototype design solutions in your preferred design tool such as Figma, Framer or Protopie.
•    Experienced in conducting user research to make trade offs backed up by validate user testings, data and experience.
•    Regular review of usage data to analyze user behaviour, pain points and to inform design decisions.
•    Able to handle expectations of stakeholders and setting clear vision and get buy in cross functional.
•    Able to evangelize Design across the organization.
•    Researching and analyzing industry UX/UI trends and competitor sites and strategies.


The must haves:
•    8+ years working experience as a UX Designer.
•    BA/BS degree in Design (e.g. graphic, interaction, visual communications, product, industrial), HCI, or a related field or equivalent practical experience.
•    Familiarity with design techniques, such as, running ideation workshops, building user personas, storyboarding, wireframes, visual directions and prototyping.
•    Fluent in responsive design, native mobile/tablet UI UX design for both iOS and Android.
•    Expert knowledge of major mobile platforms.
•    Strong design portfolio with projects in the consumer space. Having shipped Apps in an App Store is helpful.
•    Healthy blend of strategic thinking capabilities with an innate "dream big, start small" mindset and an eagle eye for detail.
•    Empathy for users and a drive to discover and resolve their pain points.
•    An owner’s mindset - you don’t shy away from the hard stuff.
•    Passion for building delightful design experiences.
•    Excellent communication and presentation skills with an ability to quickly command trust and respect from executives and partners.