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Lead Product Innovator, Transformation Office

Date: 16-Oct-2021

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Senior Product Innovator to join our Transformation team in NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

As a Senior Product Innovator, you will be the bridge between technology and business to develop digital solutions to enable NCS transformation. You achieve this by leading an agile team to analyse existing processes, determine businessrequirements and make data-driven recommendations towards your product. You will also be working closely with geographically diverse delivery teams to create impactful digital products to transform NCS.

Area of Responsibility

  • Leading an agile team to:
    • Develop and plan product roadmap
    • Front senior stakeholders and run user workshops
    • Analyse and document processes, functional requirements and technical specifications
    • Propose changes and design digital products, including specific proposals, screen design and mock-ups for prototyping
    • Work with regional delivery team to help test and verify the digital products 
    • Work with Internal IT and delivery team to identify problems, perform root cause analysis and formulate solutions
    • When required, provide user support, investigate and troubleshoot issues, as well as provide timely improvements, resolutions to address problems and incidents


The ideal candidate:

  • Has experience and be comfortable with Agile methodologies and be able to write Agile user stories
  • Is comfortable communicating with and understanding internal and external stakeholders on requirements. Ability to articulate clearly is key 
  • Has the courage to challenge status quo and existing structures
  • Suitably technically inclined with coding experience and knowledge of database design. Having knowledge of OutSystems, JIRA and Tableau will be advantageous 
  • Possess strong analytical skills and a passion for problem solving
  • Is a strong believer of user centricity
  • Is able to work in a large and diverse team in a matrix work environment
  • Is able to front senior stakeholders and lead a diverse team