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Lead Project Mgr, Project Leadership

Date: 18-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group

RESPONSIBILITIES

Project Delivery

•      Act as a focal point for all support related queries and issues

•      Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer

•      Review with support team to ensure that all support tasks and deliverables meet quality and service levels

•      Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and  Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer

•      Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)

•      Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)

•      Review and approve service request/enhancement effort, schedules and risk plans

•      Review and raise resource requirement

•      Responsible for resource forecasting and planning

•      Review, monitor and report project health status

Customer/Vendor Management

•      Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations

•      Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

•      Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity

•      Be involved in pre-sale activities

 

The ideal candidate should possess

  • Relevant experience in managing Applications Projects.
  • Able to demonstrate passion and willingness to upskill in applied role
  • Excellent communication, interpersonal and written skills
  • A technical mindset with great attention to detail