Lead Service Delivery Manager (Messaging) Manager, Xperience Works

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Lead Project / Service Delivery Manager (Messaging) plays a key role in managing our positive relationships with customers and ensure all contracted services in our high complexity customer accounts are delivered profitably and customer expectations are met.

What will you do? 

 •    Own the overall financial management, control and stewardship of the account assigned while ensuring compliance with all governance, legal and regulatory requirements.
•    Own service risks, control service costs and improve productivity for customers & NCS, to continually improve cost effectiveness within the account.
•    Plan, implement, control, review and audit of service provision, to meet customer’s business requirements.
•    Plan, manage and schedule activities and resource for deployment projects
•    Collaborate with relevant teams to define service delivery roadmap.
•    Conduct Operational meetings and business reviews with customers of all levels including executive levels on service delivery.
•    Standardize and implement ITSM processes.
•    Drive initiatives for continuous service improvements.
•    Identify opportunities for new business and account growth. 
•    Work independently and/or with internal teams, to develop new business within the account, where appropriate, leading on new business such as renewals.

The ideal candidate should possess: 

•    Minimum 5 years of experience in leading and managing teams of team leaders as well as technical staff.
•    Good in depth knowledge of Service Delivery Management standards and practices.
•    Experience in managing service delivery under ITIL and possesses ITIL Foundation Certificate.
•    Project management and relationship management skills and experience are required.
•    PMP/ITPM certified.
•    Good written and oral communication skills.
•    Knowledge and experience with Messaging Technology and Cloud Technology ie Microsoft Exchange, Microsoft 365, AWS, Azure

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.