Lead Solution Designer, Billing

We are looking for a Lead Solution Designer for BCC Billing to lead solution design and application ownership across Accounts Receivables, Journaling, Reporting, and Collections applications.

The role is accountable for end-to-end solution design, application availability, performance, security, lifecycle management, operational resilience, vendor governance, and offshore team leadership. The successful candidate will work closely with business stakeholders, operations, finance, infrastructure teams, vendors, and offshore delivery teams to ensure solutions are scalable, secure, supportable, and aligned with business and technology objectives.

The candidate should have strong functional and technical knowledge of Accounts Receivables, Journaling, Reporting, Reconciliation, and Collections flows. Experience with Amdocs products across AR, Journaling, Reporting, and Collections is preferred.

Make an Impact by:

Application Ownership

• Act as Application Owner or senior technical owner for Accounts Receivables, Journaling, Reporting, and Collections applications within the BCC Billing domain.
• Be accountable for application availability, performance, security, lifecycle management, resilience, and operational readiness.
• Provide end-to-end solution ownership, ensuring alignment between business requirements, architecture, delivery, and operational execution.
• Serve as the technical escalation point across related billing, AR, journaling, reporting, reconciliation, and collections applications to ensure continuity and resilience.
• Own or support incident, problem, change, release, and service management activities related to the applications.
• Ensure application risks, technical debt, obsolescence, vulnerabilities, audit findings, and compliance requirements are identified, prioritised, and managed proactively.
• Drive continuous improvement in monitoring, observability, automation, batch stability, operational efficiency, and support processes.

Solution Design & Delivery

• Lead solution design for enhancements, fixes, projects, and operational improvements across AR, Journaling, Reporting, and Collections platforms supporting Consumer business lines.
• Translate business requirements into scalable, resilient, secure, and supportable technical solutions.
• Own solution options, impact assessments, design decisions, technical trade-offs, and implementation governance.
• Review and govern solution designs delivered by internal teams, vendors, and offshore teams to ensure architectural consistency, quality, maintainability, and operational readiness.
• Partner with enterprise architecture, solution architecture, infrastructure, security, operations, and vendor teams to ensure alignment with enterprise standards and target architecture.
• Provide hands-on technical leadership, including design review, configuration oversight, troubleshooting, integration support, testing guidance, and implementation support where required.
• Ensure delivered solutions meet functional, technical, operational, security, performance, recoverability, and supportability requirements.
• Ensure solutions are properly documented, transitioned, and ready for production support.

Functional & Technical Expertise

• Provide subject matter expertise across Accounts Receivables, Journaling, Reporting, Reconciliation, and Collections flows.
• Support end-to-end AR processes including receivables management, adjustments, settlements, payment allocation, reconciliation, and downstream finance integration.
• Support journal processing flows including journal generation, validation, posting, accounting treatment, exception handling, and reconciliation.
• Oversee reporting capabilities for finance, collections, reconciliation, audit, and operational tracking.
• Provide technical and functional leadership for Collections flows, including outstanding balance management, dunning, treatment strategies, collection actions, and exception handling.
• Ensure financial processing flows are accurate, traceable, reconcilable, auditable, and aligned with finance control requirements.
• Provide technical and functional analysis for defects, incidents, service requests, enhancements, and project changes.
• Support integration across billing, AR, finance, settlement, reporting, reconciliation, and collections systems.

Vendor & Stakeholder Management

• Manage and govern strategic vendor engagement for AR, Journaling, Reporting, and Collections applications.
• Collaborate closely with business stakeholders, finance users, operations, vendors, offshore teams, infrastructure teams, security teams, and architecture teams to deliver business and technology outcomes.
• Review vendor estimates, solution proposals, technical designs, delivery plans, and implementation outputs.
• Challenge vendor assumptions and ensure delivered solutions meet quality, architectural, security, and operational standards.
• Balance delivery priorities across competing business, operational, and technology demands while maintaining system stability.
• Track vendor deliverables, review estimates, manage quality, and ensure timely resolution of issues.
• Ensure clear communication of risks, dependencies, delivery status, and technical impacts to stakeholders.

Offshore Team Leadership

• Lead and manage offshore support and delivery resources across application support, enhancement delivery, and operational activities.
• Provide technical guidance, prioritisation, design direction, and performance oversight for offshore teams.
• Ensure effective knowledge transfer, documentation, handover, and support readiness for new and changed solutions.
• Mentor offshore team members and build capability across functional, technical, and operational areas.
• Drive continuous improvement in support processes, delivery quality, automation, documentation, incident reduction, and operational efficiency.
• Ensure offshore teams follow agreed delivery, support, governance, and quality standards.

Skills for Success:

• Strong knowledge of Accounts Receivables and Collections processes.
• Good knowledge of Journaling, Reporting, Reconciliation, and finance-related application flows.
• Strong solution design experience, including the ability to translate business requirements into scalable, resilient, and supportable technical solutions.
• Experience with billing, finance, receivables, collections, settlement, reconciliation, or enterprise financial processing platforms.
• Hands-on technical experience with enterprise applications, including configuration, development support, troubleshooting, integration, batch processing, or data analysis.
• Experience in application ownership, production support, incident management, problem management, change management, release management, and lifecycle management.
• Experience supporting or designing integrations across billing, AR, finance, settlement, reporting, reconciliation, and collections systems.
• Experience with SQL, PL/SQL, Unix/Linux scripting, batch jobs, APIs, file-based interfaces, or enterprise application support.
• Experience managing vendors, reviewing technical designs, validating estimates, and governing delivery quality.
• Experience leading offshore support or delivery teams.
• Strong stakeholder management, communication, prioritisation, analytical, and problem-solving skills.
• Ability to work effectively across business, technology, operations, infrastructure, finance, security, and vendor teams.
• Ability to operate as a senior escalation point for complex functional, technical, and operational issues.

Preferred Skills

• Experience with Amdocs products for Accounts Receivables, Journaling, Reporting, or Collections.
• Hands-on development, configuration, or support experience with Amdocs AR, Journal, Reporting, or Collections modules.
• Experience in telecom billing, BSS, Consumer billing, settlement, receivables, collections, or finance platforms.
• Experience with high-volume batch processing, billing cycles, financial close activities, operational reporting, or reconciliation controls.
• Knowledge of financial controls, audit requirements, accounting treatment, and finance operations. 
• Experience improving production stability through automation, monitoring, observability, batch optimisation, incident reduction, or support process improvements.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!