Lead Svc Delivery Mgr, Svc Ldrship

We have a great opportunity for a talented and self-motivated (Lead) Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! The Lead Service Delivery Manager manages the government projects within NCS Infra Managed Services. This includes day-to-day operation, service level performance and client engagement.
Leading a team of different culture direct and indirect staff across different service organization and service functions to deliver a common goals and deliverable. The Service Delivery Manager will act as the single point of contact for our customers.

Responsibilities:

• Take ownership to manage and plan for all Hardware and Software End of Support lifecycle support
• Continuously refine Operation process and procedures to enable project goes in managed mode
• Take Ownership to own and manage Contractual SLA, client requirements and deliverable – both internal and external customers engagement
• Drive Business growth of the account and looking into delivering excellent Customer Engagement experience
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our clients
• Lead a team of Engineers - Service and Technical delivery teams in day-to-day operation matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• Focal point for Client and Third-party partners management
• Manage project financials and drive margin improvement
• Providing management and operations report
• Support Tenders and resource sizing
• Provide coaching and organizing the team work

Requirements:

• Degree in IT or relevant discipline with at least 10 years of IT Managed Services Service Delivery experience and with 5 years as a people manager
• Familiar in Government environment – like IM8 compliance, ITIL Certification, CITPM or PMP
• Demonstrated technical competency, able to articulate incident/issues at least on Network or System domains.
• Demonstrated good working knowledge and preferably Proficiency and experience managing at least a few of the following services:

1. Systems - System OS RHE, Windows OS
2. Storage 3PAR,
3. VMware Virtualisation
4. Network F5, NAC, Cisco IOS
5. Cyber Security Products – Firewalls, CyberArk, SIEM

• Demonstrated ability to build, lead a team size of 15 engineers, in Day2 projects.
• Ability to farm, negotiate on commercial opportunity and possess an eye for details.
• Good understand of AWS, Azure cloud technologies.
• Proven Strong people management, P/L management, Good presentation and communication skills