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Lead Svc Delivery Mgr, Svc Leadership

Date: 22-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group


Project Delivery

•           Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organisation

•           Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer

•           Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality

•           Manage the scope definition and change control mechanism

•           Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Project Director (PD)/Service Delivery Director (SDD)

•           Manage integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.

•           Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline

•           Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.

•           Review project documentation to ensure that it meets customers requirement and conforms to quality management process,  standards and procedures to minimise rework and system failures

•           Define project resources, performance reviews and post implementation evaluations


Customer/ Vendor Management

•           Negotiate with vendors and  across teams  to ensure adequate resources are available during various phases of the project

•           Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation

•           Manage contracts and subcontractors

•           Negotiate with customers on change request effort, schedules and prioritize changes based on business needs

•           Clear and open communication with customers on project issues or clarifications


Business Development

•           Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity

•           Be involved in pre-sale activities


Team Management

•           Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule

•           Plan, track and monitor the tasks assigned to the team leader/ members  

•           Delegate tasks effectively by providing clear and specific instructions and goals

•           Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs

•           Provide the project team with accurate information about business needs and priorities as well as details about existing business systems

•           Participate in leadership activities and providing performance feedback and developmental coaching

•           Monitor and improve team performance, providing leadership, coaching, and performance management





  • Typically more than 10 years IT project management experience
  • Strong knowledge in process improvement methodologies and tools
  • Understanding of Software Development Lifecycle (SDLC)
  • Degree in Information Systems, Computer Science or equivalent
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
  • Able to lead, develop and maintain respectful and trusting relationship
  • Proficient in written and spoken English