Local General Manager - Central Coast

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Optus Local General Manager’s (LGM’s) are tasked with building and nurturing strong community relationships in targeted areas, driving trust, reputation, and brand loyalty for Optus. You get a chance to actively engage with customers, partners, and community members, playing a pivotal role in customer growth and increased market share. Through developing and implementing a community engagement plan that includes local sponsorships, PR activities, community events, and direct sales opportunities, you step up as a face of Optus within defined local communities.

Collaborating with various business units you work to strengthen ties with local community leaders and valued organisations and ensure consistent, impactful customer experiences across multiple channels. And by adopting a 'One Optus' approach, you'll drive local demand, facilitate positive outcomes, and contribute to the resilience and growth of diverse customer relationships.

In this role you will be responsible for a geographically and locally diverse area in NSW Central Coast. 

The day to day

• Deliver the Strategic Community Engagement Plan, including a calendar of activities and partnerships through analysing internal and external data to understand community demographics, sentiment drivers, competitive dynamics, and key moments that matter for communities.
• Ensure timely and budget-compliant execution of all actions and initiatives through available resources and assets within the area.
• Achieve the acquisition and retention of customers through local engagement plans,  improve brand reputation through extensive engagement and community support and play a critical role in making positive connections within the community.
• Build and maintain positive relationships with local government, businesses, and community groups, while proactively supporting the community through impactful initiatives.
• Apply available tools to strategically grow Optus' market share and serve as the face of Optus during disaster responses, integrating into local disaster management plans.
• Exercise sophisticated management by efficiently supervising and managing campaign budgets ensuring outcomes are delivered with quality and speed, aligning investments with local opportunities.
• Champion and embody the Optus Values and Vision, consistently demonstrating strong leadership.
• Encourage and empower Optus colleagues to become local community champions, promoting an inclusive culture that values a diverse set of backgrounds and perspectives.
• Foster a successful, customer-focused team by crafting a culture that attracts, develops, and retains top talent through supporting open, clear, and consistent communication, and collaborate across teams and business units to achieve shared goals.

Why you are our next Local General Manager

• Relevant professional qualifications in business or a related field, with a strong understanding of Corporate Affairs functions.
• Extensive hands-on experience in a large multichannel sales organization with exposure to sales, delivery, or operational leadership roles.
• Proven experience in people leadership, working with government, community groups, and NFPs, alongside Sales and Marketing teams.
• Strong planning, organisational, and prioritisation skills, with the ability to sequence and implement sophisticated initiatives with high quality and attention to detail.
• Proven people leadership experience across multiple locations and effective management of long-term partners.
• Extensive experience in establishing and developing outstanding internal and external relationships.
• Display customer-centric approach aligned with Optus’ values whilst collaborating to create optimal solutions, and develop teams.
• Exceptional communication skills and the ability to engage with all organizational levels, demonstrating team orientation and influencing capabilities.

What’s in it for you?

• Support provided: car, mobile phone and computer.
• Short and long term bonus incentives.
• Inclusive paid parental leave, up to 14 weeks for the primary care giver.
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’.
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University).
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
• Access to Optus product discounts, and benefits with corporate partners.

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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