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Communications and Capability Manager - Sydney

Date: 18-Apr-2019

Location:

Company: Singtel

Reporting to the National Sales Manager – SoHo Micro Retail the Communications & Capability Manager – SoHo Micro role is to develop and deliver both the strategic and tactical small business tools, briefings and communications. The Primary focus is to build a Small business resource library of content to support our front line and service teams across retail, Online, Tele sales and channel partners. Working closely with sales, coaching and training teams the role will identify areas of improvements and build content and deliver via briefings to internal teams and senior leaders within several business units.

 

The role involves participating in and contributing to the design of an integrated strategic engagement plan and the development, implementation and evaluation of product & tactical launches. This will include the planning and development of sales & service support tools and briefings to best enable staff to effectively position our products and offers to our customers and to provide post sale / campaign support, with the effective development of tools and information for our customer service staff

 

The role will proactively identify opportunities and new engagement methods that continually improve the way channel sales and customer operations staff interact with customers, sell and support post sale enquiries about products whilst aligning to channel release plan and drive towards operational excellence.

The person in this role will also be required to keep abreast of frontline sales & service feedback and competitor information. Using these insights, the candidate will be required to develop relevant materials to help teams best sell and position Optus products against any competitor activity.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


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Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!

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