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Customer Service Specialist

Date: 28-Sep-2021

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel Group


Are you ready to say “Yes” to an exciting new career change?


Optus is about to spark a revolution in our industry, and we’re looking for world class Experts to come help transform customer care by delivering amazing customer experiences through Taking Ownership and Following Up #TOFU. We aim to be #1 in Customer Engagement.

As a member of the Team of Experts, you will belong to a Community, and each community will own a specific customer segment.  Our Community is like no other, we are a family, our Communities will include universal skills to give you the ability to respond to any customer enquiry type end-to-end from Billing to Technical support, adding products to providing upgrades and resigning customer contracts. Using a mixture of communication mediums including voice and messaging, you will be comfortable dealing with customer enquiries no matter what the channel is. Our Experts will sit side by side with lowered partitions, making it easier for them to transfer skills to each other, collaborate and provide those unique customer solutions.

You will be influential and a key part of delivering our new ways of working. We’re turning a page and starting a new era in the Customer Care landscape.


The Perks

  • Competitive salary package, bonuses & incentives
  • Access to a wide range of employee benefits and discounts, including retail partner discounts, discounts on Optus products, and access to health & wellbeing services
  • Ongoing training, development & support
  • Unique career progression opportunities – join an organisation that values the long-term progression of their employees within the business
  • A welcoming, inclusive and diverse work-culture


As an Expert you will demonstrate the following:

  • Experience operating in a high-volume digital customer service environment
  • Strong verbal and written communication skills
  • Demonstrate a proven ability to exercise initiative and consider all angles when resolving a problem
  • Can grasp new concepts quickly and efficiently
  • A champion of sharing knowledge with others and working collaboratively towards a common goal
  • Strong interpersonal skills including an ability to empathise with people
  • Can understand, communicate with and respond to the needs of a culturally diverse population
  • Demonstrate self-awareness through seeking to understand your opportunities for growth through learning
  • Have a sense of urgency with proven ability to prioritise tasks, allocating time and resources effectively to achieve best results
  • Demonstrate resilience when faced with challenging situations


Successful applicants require availability to work on a full-time, 7 day rotational roster, with hours between 8am-8pm Monday to Sunday. Rosters will be provided a minimum of one month in advance.


Sounding like an opportunity you’d say ‘Yes!’ to?

Hit ‘Apply Now’ to submit your application for the role, including a copy of your current resume.

Heads Up! Due to the fast-paced nature of our business, applications will be short-listed on a rolling basis – so please submit your application as soon possible.