Share this Job

Product Manager

Date: 12-Nov-2020

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel

At Optus our vision is to continue to lead Australia through outstanding customer experience and we believe our people are at the heart of this. We are passionate about creating a climate that encourages our people to achieve their best – personally and professionally!


An opportunity which offers impact, progression and purpose! Making a direct impact on our customers.


The Product Management department is responsible for managing all Optus Branded products across Postpaid and Connected Devices for the Consumer customer segment. The Product Manager is a critical role in the Product Management team with responsibility for identifying seasonal, customer and segment opportunities for customer and revenue growth, and executional efficiencies. Key opportunities involve developing sustainable strategies to ensure we deliver to our annual operating plan across acquisition, customer retention, subsidy & 5G device adoption.


Key Role Responsibilities:

  • Developing a strategic plan for device launches, tactical and strategic initiatives
  • Closely monitoring competitor marketing and execution
  • Supporting tactical and strategic plans to address any performance gaps
  • Maximising efficiency of offers and promotions through elasticity metrics and post implementation reviews 
  • Maintaining “watching brief” on trends in the market, both domestically and internationally
  • Leveraging the Customer Insights capability to understand and track consumer behaviour, market developments competitor activities and owning the conjoint model
  • Providing strategic thought leadership, product design, propositions, strategy and market/customer analysis driven through deep insights into the Optus customer base and the market and which bring the Optus brand to life
  • Providing input for new ideas and opportunity identification. All proposition decisions will be underpinned by a sound knowledge of our competitive position, alignment with business objectives and rigorous analysis and modelling



  • Solid product marketing experience, over 5 years in telco market
  • Degree qualification
  • Strong commercial analysis skills (excel)
  • Demonstrated experience in project management
  • Experience with technical, financial and commercial analysis
  • Demonstrated understanding of consumer product strategy development lifecycle and product roadmap development and maintenance.
  • Strong time-management and organization skills with the ability to manage multiple concurrent projects and responsibilities.
  • Good project management skills
  • Working to tight deadlines in a constantly changing market
  • Strong attention to detail
  • Ability to think strategically in commercial day to day pressures

Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we are a highly collaborative workplace, and offer a range of perks such as:​ 

  • A competitive salary  

  • Discounts on products and services  

  • Ongoing training, mentoring and development opportunities 

  • Up to five days of Volunteer Leave per year  

  • Flexible work options  


We understand that flexibility means different things to different people. We are proud to offer a variety of options to work in different ways, such as flexible hours, remote working, job share and part-time. Please talk to us about how we can make this role work for you. ​ 


At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.​ 


Curious about our culture? Go behind the scenes with our people by searching​ #OptusLife on LinkedIn.  ​ 


Due to COVID-19 and the rise of job applicants in the market, it may take us a bit longer than usual for us to come back to you. We appreciate your understanding and patience during these unprecedented times.​ 


Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.