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Assistant Store Manager | Rockdale

Date: 30-Sep-2021

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel Group

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and achieve our vision to be Australia’s most loved everyday brand with lasting customer relationships.


We are looking for an experienced and enthusiastic professional to take the next step in their career development and say YES to a role of Assistant Store Manager at Optus Rockdale! 


The Role:

As an Assistant Store Manager you inspire and motivate your team in providing customers with a quality experience in the Optus store! You are the central support person for your store manager that you will work in callaboration with. You know your stuff and help to run an efficient and successful business, whilst developing your bsuiness and management skills. You will support to maximise your team’s performance through your dedication to their personal development and through your supportive coaching and mentoring style. You always lead by example and create a fun, inspiring and customer-committed atmosphere in the store!


The Responsibilities:

-Customer Focus through managing service expectations, interactions, escalations and NPS outcomes within company guidelines through effective leadership, personal example and team upskilling.

-Maximising Performance through effective development, outlining specific and measurable team objectives, assuming accountability and ownership when store manager is absent.

-Effective Leadership through being a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.

-Supporting Coaching and Development of  highly engaged team based on result and ability, service outcomes, Optus standards and application of effective change management.


The Ideal Candidate:

-Leads by example through drive and ambition to make the team perform at the highest level of results, providing good outcomes and customer service.

-Inspiring and highly engaged individual who motivates and encourages others to do their best, creates a welcoming and highly energised atmosphere for customers and staff alike.

-A supportive mentor with ability to coach store team, offering professionalism, and building on experience to offer support and guidance.

-An adaptable individual who can effectively prioritise time and effort in order to maximise results, manage customer outcomes and business expectations. 

-Ability to speak other langages such as Arabic, Nepali, Mandarin or Greek is advantegeous.


The Perks:

This isn’t just your next job, this is your chance to have new challenges and opportunities to deliver a best in class every day. We want you to succeed and be excited to come to work and commit to investing in you as a person. We remunerate based on attitude, performance and continuous value adding.  On top of your salary, we offer bonus structure and discounts on products and services. We also pride ourselves on maintaining an outstanding culture.  We provide ongoing mentoring, development and career growth opportunities, a great work environment, social events, and health and well-being focus.