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Senior Facilitator

Date: 16-Jan-2021

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel


Optus was born out of the need to give customers choice and to be the customer champion. Today, we are on a major change journey to achieve our aspiration of becoming Australia’s most loved, recommended and innovative service brand. Optus is making unprecedented investment in fundamentally transforming the customer experience and digital thought leadership


To support this, we have recently expanded and upgraded our customer workshop facility, ThinkSpace to become FutureNow. Find more information:


Building on top of the proven ThinkSpace success in client consulting and business workshop capability, FutureNow is our dedicated showcase and consulting capability to assist our clients’ journeys of business innovation and digital transformation.


The key principles of FutureNow are to assist enterprises to understand the business possibilities with digital technologies, and to help senior leaders from client organisation to uncover new ideas.


FutureNow services include:

  • 1-2 hr C-Level discussion between Optus and prospect or current client and strategic partners
  • 3-4 hr C-Level customer thought leadership around current and emerging technologies


This is a customer facing role with end to end responsibility to engage customer C-Level to scope, prepare and deliver FutureNow sessions (listed above) for our targeted large enterprise, government and top strategic accounts. We envisage this role will be spending most of your time interacting with CXO (CEO, COO, CMO and MDs etc) developing trust and maintaining relationships throughout the engagement. And ultimately, be the face of our customer centric brand.


About You:

We are looking for a genuine customer advocate, someone who is consultative, has strong business acumen to support business level discussion, and has a broad knowledge of Enterprise and ICT technology landscape.


You’re a communications expert who can distil complex ideas into stories that move our customers to action. You bring with you, exceptional people skills, passionate about driving customer advocacy, and are experienced in content creation & presenting to senior audiences.


Additionally, you will also possess the following;

  • Undergraduate degree in relevant discipline
  • Solid professional experience in B2B customer facing roles
  • Strong stakeholder management
  • Content creation & technical story telling
  • A highly proactive, positive, can-do attitude
  • Highly collaborative, a real team player
  • Analytical & curious mind


Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we are a highly collaborative workplace, and offer a range of perks such as:

    • A competitive salary
    • Discounts on products and services
    • Ongoing training, mentoring and development opportunities
    • Up to five days of Volunteer Leave per year
    • Flexible work options


We understand that flexibility means different things to different people. We are proud to offer a variety of options to work in different ways, such as flexible hours, partial remote working, job share and part-time. Please talk to us about how we can make this role work for you. Our flexible hybrid remote model lets our people work across home and one of our offices across Australia.


Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn. 


Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.


Please note, our Talent Acquisition team are taking a break for the holidays. If you apply for a role after the 15th of December 2020, your application will be reviewed in mid-January 2021.