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Senior Product Designer (UX/UI) - Optus Living Network - #cxyes

Date: 15-Jun-2022

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel Group

 

About Us  

At Optus, we strive to become Australia’s most loved everyday brand with lasting customer relationships. We believe in the strength of a diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.  

  

About Living Network

The Optus Living Network sets the new bar for what telecommunications should be by putting you in command of your connectivity. We’ve tested if giving customer more control over connectivity resonates.  We have already introduced some of the Optus Living Network’s early features: Donate your Data, a new way to do good with unused data; Unlimited Data Days, a way to access 24 hours’ of data ‘off the metre’; Game Path, a service that reduces lag and jitter for gamers; and Optus Pause, a unique way to simultaneously pause any or all devices in your household for some quality, tech-free time.

 

About the Role

We’re on the lookout for a skilled and enthusiastic Senior Product (UX/UI) Designer to work with our Living Network Digital squads to change how our customers think about the Optus network. We’ll build a network that comes alive in customer’s hands via our My Optus App.  

 

Key responsibilities include:

  • Conduct UX research including planning, recruitment, facilitation and presenting findings. 

  • Design customer journeys and interfaces using low-fi to high-fi artefacts including sketching, wireframing, interactive prototyping and visual design. 

  • Collaborate with a squad to deliver change to our digital channels. 

  • Collaborate with products owners, product manager sand other stakeholders to help build the experience roadmap and backlog. 

  

About You 

We are looking for the following skills, attributes and experience

  • Passionate about delivering customer centric experiences that are founded in research 

  • Skilled in stakeholder engagement, workshop facilitation  

  • Clear communicator of design rationales, supported by data and insights (quant and qual) 

  • Mobile app design experience and great at prototyping in Figma or similar 

  • Experience delivering accessible apps and basic Motion Design skills a plus 

  • Love working with other designers with diverse backgrounds 

 

Does this sound like you ?  Agile is your preferred environment, working in a cross-functional squad; Hands-on and quick to action; Growth mindset and Love to aim high and deliver !  If the answers are YES we look forward to hearing from you ! 

 

Want to fast track your application and find out immediately if the #cxyes team have something for you? Email your up-to-date resume to  OptusCX@optus.com.au