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Product Designer

Date: 04-Oct-2022

Location: advertisedjoblocation, Australia

Company: Singtel Group


About Us

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. Our vision is to be Australia's most loved everyday brand with lasting customer relationships, and we want you to be an influential and key part of delivering our new ways of working!


About Digital

Digital is a key steppingstone towards becoming Australia’s most loved everyday brand. By re-designing the way we enable digital interfaces to our customers, our Digital Core platform will simplify and personalise our digital experiences, automate our digital processes, and give Optus more flexibility and agility to adapt to market needs. The Digital BU  is responsible for the strategy and execution across key customer touchpoints including our online channels, website and market leading My Optus App. With two wins at the recent annual CX Awards, our Digital Team is at the top of their game. Optus’ Digital Hub’s purpose is to deliver simple and intuitive digital customer experiences. The hub consists of several cross functional teams (squads) who are all about getting it done, faster, together. We’re in the lookout for a superstar Senior Product Designer (UX/UI) to work with our Digital Sales squads and deliver against our purpose to grow online sales via simple user interfaces with relevant and exciting offers.


What a typical sprint will look like for this role: Lead UX Experimentation across Sales squads, guiding the team on well-defined hypothesis, prioritization framework and solutions to be tested; Collaborate with Product Owner and respective business partners to define future areas of focus for UX research and design; Lead end-to-end UX research including testing plans, participant recruitment, facilitations, synthesize and present finding/insights; Design new customer journeys and interfaces, from low-def to high-def artefacts including sketching, wireframing, interactive prototyping and visual design; Collaborate with technical/CMS producers and Digital Designer to define new pre-built HTML templates and workflow/process improvements; Deliver digital assets that adher to Digital Style Guide, spec for all screen sizes (mobile, tablet and desktop) and platforms (Web & App) and Update Digital Style Guide and pattern libraries where needed, auditing and fixing web interfaces to ensure the highest possible standard of visual design across


About You 

The skills you will need include:

  • Deep understanding and experience with Experimentation frameworks and tools (Optimizely and Google Optimise 360 are a must)
  • Clear communication of design rationale backed up with solid data and customer insight (quant/qual)
  • The ability to create prototypes at various fidelity using tools like Framer, Flinto, Keynote, InVision, HTML/CSS/JS, etc
  • Strong knowledge of HCD and WCGA AA+ Accessibility standards
  • Experience designing responsive web interfaces with high-fidelity screen designs tools (Sketch, Invision, Adobe XD, Photoshop are a must)


Want to fast track your application and find out immediately if the Design Team @ #cxyes have something suitable for you  ? Email an up to date resume to . If we don’t have anything for you right now, please let us know if you would like us to add you to our Design Team @ #cxyes Talent Community. We look forward to hearing from you !