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Technical Specialist - UC

Date: 14-Jan-2021

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel


About the role:


As a Technical Specialist, your primary focus will be the operational ownership, management and resolution of technical services related to Unified Communications, Collaboration and Productivity domains as a part of the Optus Enterprise Advanced Technical Assistance Centre (ATAC) team based in Sydney. 


To be successful in this role, you will be a highly engaged subject matter expert with hands on experience in either Cisco or Microsoft UC Collaboration technologies with enterprise-grade Session Border gateway experience, intimate with Session Initiation Protocol (SIP).


In this role you will also provide technical leadership and mentoring to the Technical Analysts on the frontline of our service, ensuring a strong capability throughout the depth of the team.



About the team:


The Optus Enterprise ATAC provides support and delivery of ICT services to enterprise and government clients in the Australian market who may have infrastructure and services in international locations. The ATAC is a premiere support offering by Optus Enterprise, providing full-stack technical management and thought leadership for products developed by both Optus and its market-leading vendor partnerships.


You’ll be working in a team of top-tier technical operators, obsessed with Client Experience (Cx) and devoted to Workspace Experiences (Wx) for our large clients, working complex cases within a mature ITIL service management framework.



About you:


You’ll have a minimum of 5 years’ experience in technical operations and managed services based on industry best practice. You’ll also hold relevant tertiary and industry qualification in ICT, engineering, signals, unified comms or collaboration.


You’ll also be familiar with automation and scripting, ideally with experience in Ansible and Python. You’ll be experienced in Session Initiation Protocol with CCNP Collaboration or equivalent experience.


Ideally, you’ll also have experience in MS-700 Microsoft Teams, Audiocodes SBC, SONUS/Ribbon SBC or Oracle ACME SBC.


With excellent written and verbal communication skills, you’ll be a team player who thrives under pressure. You will also be a skilled negotiator that shows flexibility and creativity when dealing with problems.



Sound like you? Great, please include a covering letter and apply today.


Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we are a highly collaborative workplace, and offer a range of perks such as: ​


  • A competitive salary
  • Discounts on products and services 
  • Ongoing training, mentoring and development opportunities
  • Up to five days of Volunteer Leave per year
  • Flexible work options


We understand that flexibility means different things to different people. We are proud to offer a variety of options to work in different ways, such as flexible hours, partial remote working, job share and part-time. Please talk to us about how we can make this role work for you. ​Our flexible hybrid remote model lets our people work across home and one of our offices across Australia.


Curious about our culture? Go behind the scenes with our people by searching ​

#OptusLife on LinkedIn.  ​


Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.