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VAS Technical Specialist

Date: 06-Jun-2021

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel Group


Job Summary


The person holding this position will work in the Integration & Maintenance Engineering team which is responsible for the testing and integration of new releases of software, hardware and services into the Optus network. The holder will primarily work in the Value Added Services Integration and Maintenance Area Group but may be asked to work in other areas of the Optus network if the need arises. The primary platforms the applicant is expected to work on include but not limited to Policy and TDF platforms.

This work will involve late night and weekend work.


Key Responsibilities


  • Tier 3 faults and maintenance support to Business Network and Consumer Operations and Engineering for various Consumer, OB and OW products.
  • Assist in new product testing and integration into the production network, including vendor management for resolution of all software deficiencies prior to deployment.
  • Participate in production network cutover procedures ensuring minimal customer impact and including seamless network rollback activities if required.
  • Overall ownership of various products in relation to Operations.
  • Reduce downtime/outages on production elements by ensuring best practices and supported software configurations are in-use.
  • Perform software and hardware upgrades on production elements.
  • Perform testing on new software and hardware elements.


Experience and Qualifications


  • A technical qualification (degree) in Telecommunications Engineering (or related Engineering discipline) or equivalent
  • Detailed understanding of how policy works in a mobile environment and experience working on the Cisco platform would be a great advantage.
  • Big data and analytics.
  • Detailed understanding of the diameter protocol in relation to policy enforcement.
  • Databases and in particular Postgress.
  • Unix skills and in particular Redhat.
  • A minimum of 5 years’ experience in telecommunications. Both depth and breadth of technical experience is required. This should include extensive experience in a technical role in one or more of the following areas: 2,2.5 and 3G Mobile Network Technologies, TDM voice, Voice over IP, SDH transmission, IP Networking, OSS (Network management), Intelligent Network elements, Voicemail systems, IVR Technologies,
  • Good understanding of Optus operations roles, procedures and day to day activities.